Terms of service

Policies 

  1. Delivery notice Our courier will try to deliver your order up to 3 times. If all 3 attempts are unsuccessful, the order will be automatically cancelled. Please keep your phone available to avoid any delays. 
  2. First-Time Orders For first-time customers choosing Cash on Delivery We’ll confirm your order via WhatsApp. If we don’t hear back within 24 hours, the order will be automatically cancelled. 
  3. orders above 2000 EGP For first-time orders over 2,000 EGP (COD), we’ll confirm on WhatsApp and kindly ask for full payment via InstaPay before shipping. 
  4. order changes We’re unable to update orders after they’re placed. Any changes require cancelling and placing a new order. 
  5. Order Cancellations To keep things running smoothly: 
    1. Customers with 2 or more cancellations, or cancellations totaling over EGP 2,000, will be required to pay in advance (online or via InstaPay) for future orders. 
    2. Accounts with frequent cancellations are automatically flagged, and prepayment will be needed before shipping. 
    3. Customers who cancel more orders than they receive may be blacklisted. To reactivate the account, they’ll need to successfully receive and pay for more orders than they’ve canceled.
  6. Order Handling Guidelines For your safety and ours, please don’t open the package while the courier is waiting. Once you’ve received it, check your order, and if there’s any issue, contact us within 24 hours. 
  7. Our Promise We want your journey with Marée to feel easy and enjoyable, from browsing online to unwrapping your order at home. If something isn’t quite right, let us know—your thoughts help us make Marée even better! 
  8. Returns & Exchanges:

 Orders cannot be opened or checked at the door .

Exchanges / replacements are accepted only in the following cases:

    • Defective or damaged items 
    • Incorrect item received 
    • Incorrect size sent (different from the ordered size) 
    • Requests must be made within 3 days of receiving the order.
    •  A 50 EGP handling fee plus shipping fees apply.

Important Terms: 

  • Custom & Special Sizes are non-exchangeable, as they are made specifically upon request. Baby Bedding items are non-exchangeable unless there is a manufacturing defect. 
  • Since all our products are made to order, any deposit paid is non-refundable if the order is canceled by the customer 
  • Eligible returns or replacements (in case of manufacturing defects or order errors) will be inspected first, and the refund will be processed within 15 working days after approval. 
  • Refunds are issued via Instapay (no cash refunds).